Regulation

Contents of this article

zavamed.com is a site operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is Health Bridge Ltd (t/a Zava), 46 Essex Rd, London N1 8LN.

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907 and as such we comply with the Health and Social Care Act 2008.

Zava doctors

Our doctors are registered with and regulated by the General Medical Council (GMC; Regent’s Place, 350 Euston Rd, London NW1 3JN) and as such comply with the Good Medical Practice Guidelines. Our Medical Director Dr Louisa Draper is registered with number 6149137 with the GMC. These registration details can be viewed on the GMC website. Louisa is trained in providing remote consultations and issuing prescription medicine online. The doctors are individually responsible for the prescriptions they issue.

Our GMC-registered doctors are prescribing from the UK under our CQC registration in line with English regulations and laws for healthcare.

Zava dispensing pharmacies

Medicines are dispensed and posted from Zava's own Health Bridge Ltd Pharmacy. The premises address is: Health Bridge Ltd Pharmacy, 46 Essex Rd, London N1 8LN. The pharmacy is registered with the General Pharmaceutical Council with number 9011147. The Superintendent Pharmacist for Health Bridge Ltd Pharmacy is James Davies who is registered with the GPhC with number 2067908.

You can check the registration status of our pharmacy and of the Superintendent Pharmacists by entering the registration numbers on the General Pharmaceutical Council website. If want to know who the Responsible Pharmacist is in our Zava pharmacy at any given time, please contact us at pharmacy@zavamed.com.

Our doctors are able to write a prescription that can be used at any pharmacy if required. If you would prefer to use a local pharmacy then please contact our Customer Support team.

If you have any queries about your medication, you can contact our pharmacy team at pharmacy@zavamed.com or call on 020 3588 0292.

About these regulations

The Health and Social Care Act 2008 sets out the standards under which providers can offer medical services remotely. The Care Quality Commission supervises that these standards are complied with. In particular, Zava

  • provides individual, evidence-based, transparent and safe consultations.
  • adheres to professional standards and keeps you as a patient informed.
  • keeps your details confidential and secure.
  • provides access to your records in your electronic account.
  • surveys patient satisfaction and offers complaints and feedback procedures.

Online Sellers of Medicines EU logo

To help EU citizens identify trustworthy sites, an EU-wide logo must appear on the websites of online retailers that are registered in an EU Member State to sell medicines online. This logo verifies that we have been approved to sell General sale, Pharmacy only and Prescription only medicines.

In the UK, the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register online that contains all websites that are authorised by to sell medicines online.

You can use this register to check if a website is legally allowed to sell medicines to the public. If you think a website is selling medicines illegally you should tell MHRA.

You can report a suspicious website here.

You can also contact the MHRA, should you have concerns:

MHRA

151 Buckingham Palace Road

London, SW1W 9SZ

Tel: 020 3080 6000

Fax: 020 3118 9803

E-mail: info@mhra.gsi.gov.uk

Web: http://medicine-seller-register.mhra.gov.uk/



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